Last updated: October 27, 2026 · Version 1 — this policy is being reviewed by our attorney. If anything changes, we'll tell you before the new version takes effect.
The data controller for voltcare.app is Verna Software LLC, a Kansas limited liability company (Kansas Business ID 10093365) — "VoltCare," "we." Contact: support@voltcare.app or the contact form.
VoltCare's product is an honest record of service work — who asked for what, who showed up, what was done, and what it cost. That takes personal information, and this page says plainly what we collect, why, and who sees it. We wrote it to describe what the platform actually does, not what a template says.
Account information. Name, email address, phone number, and — for homeowners — service address and ZIP code, which is how requests are routed to a nearby contractor.
Service requests, verbatim. What you type or select when you request service is stored exactly as you submitted it, including photos you attach. We never paraphrase your words; that verbatim record is what contractors and any dispute review see.
Technician credentials. For technicians and contractors: licence numbers and levels, insurance and licence certificates, and a work photo homeowners see when a technician is on the way. Licence badges shown on the platform are verified by VoltCare, not self-declared.
Location, while working a job. Technicians share GPS location from the moment they head to a job until they clock out — that is how a homeowner knows who is coming and how work hours are verified. Homeowners see a technician's live position only when the technician is within roughly five miles of their address, and contractors see their own crew's status during work (or after hours only when a technician has opted into On-Call). We do not track technicians off the clock.
Payments. When payments launch they will be processed by Stripe; card numbers go to Stripe, not to VoltCare's servers. What we keep is the job's billing record — hours, parts, and amounts.
Notifications. If you turn on notifications, your browser gives us a delivery token for that device. It lets us send you a notification and nothing else; turning notifications off in your browser kills it.
Commercial bids (contractors). For contractors who bid commercial work through VoltCare: invitations to bid they forward to us, bid numbers, takeoffs, proposal documents, and internal cost and profit figures. Cost and profit are visible only to the contractor's owner account and VoltCare staff. When a contractor sends a proposal, the general contractor receives a private link to that proposal; we record when the link is opened (time and browser type) so the contractor knows it was received. Nothing else about the general contractor is collected.
Routing service requests, running jobs (dispatch, arrival, the live bill), verifying licences and insurance, recording when both sides confirm the work is complete, resolving disputes with verbatim records, and telling you things you've asked to be told. That's the list. We don't sell personal information, and we don't run third-party advertising trackers on the platform.
When you describe a problem in your own words, a machine-learning classifier (currently via OpenAI's API) may suggest which fixed category it belongs to — and nothing more. It cannot write into your request, and anything it is unsure about goes to a human. Your button choices are never AI-interpreted at all. Location checks (like whether a clock-in happened at the job site) flag records for human review; they never automatically punish anyone.
The parties to a job see each other: a homeowner sees the assigned company, technician name, photo, verified licence badge, and en-route position; the contractor sees their own crew and their jobs. Contractors on the platform are independent businesses and are responsible for their own conduct with your information. VoltCare staff see records when verifying credentials, reviewing disputes, or keeping the platform running. Nobody else, unless the law requires it of us.
Data is stored on managed infrastructure in the United States, encrypted in transit. Job records are the accountability trail — "we told you at 3:14 PM" has to survive — so completed-job records are retained while the platform operates. Deleting your account: you can do it yourself any time, inside the app, at Delete my account (also linked at the bottom of every app screen). That removes your name, email, phone, address, password and notification devices immediately; records of jobs you were part of remain without your name. For anything else you want removed, contact us or email support@voltcare.app; we'll delete what the law doesn't require us to keep and tell you plainly what stayed and why.
Hosting and database (Railway), content delivery and DNS (Cloudflare), transactional email (Postmark), push delivery (your device's push service — Apple, Google, or Mozilla), request classification when enabled (OpenAI, §3), and, when integrated payments launch, payment processing (Stripe — card data will go to Stripe directly and never touch our servers). Contractors who connect QuickBooks send their own invoice data there under their own QuickBooks terms. Each provider gets only what its job requires.
See and export your data (ask, or use in-app tools where they exist), correct your profile anytime, close your account (§5), and turn notifications off per device. Residents of states with privacy statutes have whatever additional rights those laws grant — we honor verified requests regardless of which state you're in.
VoltCare is for adults arranging licensed trade work. It is not directed at children under 13, and we don't knowingly collect their information.
As the platform grows this policy will change; the date above changes with it, and material changes will be announced in the app. Continuing to use VoltCare after an update means the updated policy applies.
Questions, or a removal request? Email support@voltcare.app or contact us — a person reads it.