Jump to: Everyone · Homeowners · Contractors · Techs
What is VoltCare? A place where homeowners, contractors and their techs handle home service jobs together, with the same facts in front of all three. Right now it's in a small, invite-only soft launch.
Is it free? Homeowners: yes, for life. Contractors: free during the soft launch; paid plans come later and nobody gets charged without signing up for one first.
Is there an app? Yes, it runs in your phone's browser today, and you can put it on your home screen like an app. App Store and Google Play versions are on the way.
I forgot my password. Go to voltcare.app/accounts/password-reset/, enter your email, and use the link we send. Check spam if it's not there in a few minutes.
How do I delete my account? Sign in, scroll to the bottom of any screen, tap "Delete my account". Your name, email, phone, address and password are erased. Records of jobs that happened stay on file, with your name removed, because the other people on that job rely on them.
Who sees my information? Only the people who need it for your job: the contractor you're matched with and the tech they send. We don't sell it. The full version is at voltcare.app/privacy/.
Why do I keep having to sign in? You stay signed in for about two weeks, even after closing the app. On iPhone, the home-screen icon keeps its own login separate from Safari, so sign in once more inside the home-screen app after you add it.
My phone is asking for permissions. What should I allow? Notifications: Allow (that's how job updates reach you). Camera/Photos: Allow when you add a photo. Location (techs only): "Allow While Using", used only while you're en route or on a job.
Are these the final terms? They're a first version, and the page says so: they're pending review by our attorney. If anything changes, you'll be told before it applies to you.
How do I reach a person? Email support@voltcare.app or use voltcare.app/contact/. A real person reads every message.
How do I ask for help with something? Sign in, tap "New request", pick the trade, describe the problem, and add photos if you can. Photos help the contractor show up with the right parts.
What happens after I send a request? It goes to a contractor who covers your ZIP code for that trade. They have 24 hours to respond. You'll see the job status change and get a notification when a tech is on the way.
Why can't I send another request? You can send one request per trade every 36 hours. That keeps contractors' queues honest so everyone gets a real response.
Is this an emergency service? No. If something is sparking, smoking, or you smell gas, leave the area and call 911 or your utility first.
The job's done but something isn't right. Tap "Something's wrong" on the job before you confirm it's complete. That opens a review instead of closing the job.
How do my techs get in? You send each tech an invite link from your dashboard. They tap it, set a password, and they're on your crew.
How fast do I need to respond to a request? Within 24 hours. That's the promise homeowners see.
Why aren't I getting requests yet? Requests reach you only after your license and insurance are verified, your ZIPs and trades are set, and dispatch is switched on. During the soft launch we flip that switch with you.
How do I join my company? Use the invite link your contractor sent you. If it's expired or lost, ask them to send a new one.
How do I get job alerts? On iPhone, open voltcare.app in Safari, tap Share → Add to Home Screen, open it from the home screen, then allow notifications. On Android, allow notifications when Chrome asks.
How do I mark that I'm on my way / working? Open the job and tap En route, then Clock in when you arrive and Clock out when you're done.
Does VoltCare track my location? Only while you're en route or on a job (about once a minute), and it stops at clock-out. If your phone can't get a fix, clock-in still works and just notes "no GPS fix".
Can I see bids or pricing? No. The Bid Board and bid numbers are for the contractor (owner) account only. Technicians, at any license level, see their own jobs.
Still stuck? Email support@voltcare.app or use voltcare.app/contact/.